FAQ

You choose a product, upload your photo and place your order. If you have already created and approved an AI design whilst placing your order, we will check the photo and the design and then make your product on this basis; if anything isn’t right, we’ll get in touch. Otherwise – or if you’ve selected ‘Revision by a designer’ – we’ll send you a design via email or, if you’ve agreed, via WhatsApp, and produce the item once you’ve given your approval. We’ll then dispatch your product via DHL, or you can collect it in Essen.

We create the design from your photos with the help of AI. We then work it into a 3D model and 3D-print your product. Before production you see the design and can approve it or request changes.

Sharp, well-lit photos with at least 1200 pixels on the shorter side. For figurines, several photos from different angles help: from the front, from the side and of the whole body. JPG, PNG, WebP and HEIC up to 20 MB are accepted.

We will contact you with the reason and a link where you can easily upload a new photo.

Yes. On the page showing your design, you can request changes and specify what you’d like us to adjust; production will only begin once you’ve given your approval. If you confirm an AI-generated design when placing your order, we’ll check the photo and the design and then produce it without further approval – if you’d like any adjustments, please select ‘Revision by designer’ on that page.

Our relief-print cases are available for iPhone 17, iPhone Air, iPhone 17 Pro and iPhone 17 Pro Max.

Personalised items are made to your specifications and are therefore excluded from the right of withdrawal. If an item is defective, the statutory warranty rights apply – just get in touch.

We only use your photos for your order and delete them no later than 90 days after delivery – except photos you publish with a review. You will find details in the privacy policy.

We deliver to Germany and all other EU countries. Within Germany: Standard shipping (DHL) €1.00 (1–3 working days), Express shipping (DHL) €9.99 (1–2 working days); within Germany: Selbstabholung in Essen €0.00; to other EU countries: Standard shipping EU (DHL) €14.99 (3–7 working days), Express shipping EU (DHL) €29.99 (1–3 working days). More under Shipping & payment.

Yes, within Germany: At checkout, select ‘Collect in Essen’ – with no delivery charges. As soon as your product is ready, we’ll get in touch to arrange a collection time.